The agent reads each one, works out what it is, opens the job, finds the
contractor and drafts the messages. It stops at anything that spends your money or speaks
in your name, and waits for you.
2 waiting on you. Everything else has already been done.
MaintenanceurgentPriya RamanTop Floor Ensuite Studio · 14 Kingsway House, Milton RoadNeeds your approval
The shower in my room has been leaking since last night and it's soaking the floor. Can someone come and look?11 Aug, 13:06
Tenant reported itMessage received on WhatsApp.
Categorised and job openedRead as maintenance: plumber work, urgent priority. Job #1 opened against Top Floor Ensuite Studio, 14 Kingsway House, Milton Road.
Tenant told we have itReplied on WhatsApp straight away.Hi Priya, thanks for reporting the shower. I've logged it as urgent and I'm finding a plumber now. I'll come back to you with a time as soon as it is arranged.
Contractor identifiedCB Drains & Heating: soonest available, 4.4/5, £95 callout. First free in their diary is tomorrow, 1pm to 4pm. Passed over Fenland Plumbing not until Thursday 13 August.
Book the appointmentCommits a callout fee and someone's morning.
Contractor sent the details
Tenant told it is being arranged
Contractor confirms the slot
Tenant given the confirmed time
Work completed
These go out when you approve
To CB Drains & Heating
Hi CB Drains & Heating, job from Sagoos. URGENT. The shower in my room has been leaking since last night and it's soaking the floor. Can someone come and look?
Address: Top Floor Ensuite Studio, 14 Kingsway House, Milton Road, CB4 1UY.
Proposed: tomorrow, 1pm to 4pm.
The tenant is expecting you and will let you in.
Can you make that? Just reply here either way.
To Priya Raman
Hi Priya, good news, CB Drains & Heating are attending. I've asked them for tomorrow, 1pm to 4pm and I'll confirm as soon as they come back to me.
Hi, the light in the hallway has stopped working and the switch does nothing. Not urgent but it's quite dark on the stairs.11 Aug, 10:41
Tenant reported itMessage received on WhatsApp.
Categorised and job openedRead as maintenance: electrician work, normal priority. Job #2 opened against Large Double, Private Shower, 14 Kingsway House, Milton Road.
Tenant told we have itReplied on WhatsApp straight away.Hi Tom, thanks for reporting the light. I've logged it and I'm looking for an electrician to attend. I'll confirm a time with you shortly.
Contractor identifiedMilton Electrical: best rated, 4.7/5, £90 callout. First free in their diary is tomorrow, 9am to 12pm. Also checked 1 other.
Book the appointmentstaffApproved. Milton Electrical booked for tomorrow, 9am to 12pm at £90.
Contractor sent the detailsSent the job to Milton Electrical.Hi Milton Electrical, job from Sagoos. Hi, the light in the hallway has stopped working and the switch does nothing. Not urgent but it's quite dark on the stairs.
Address: Large Double, Private Shower, 14 Kingsway House, Milton Road, CB4 1UY.
Proposed: tomorrow, 9am to 12pm.
The tenant is expecting you and will let you in.
Can you make that? Just reply here either way.
Tenant told it is being arrangedTold Tom Okafor it is being arranged.Hi Tom, good news, Milton Electrical are attending. I've asked them for tomorrow, 9am to 12pm and I'll confirm as soon as they come back to me.
Contractor confirms the slotNo reply after 5 hours. Reminder 1 sent to Milton Electrical.Hi Milton Electrical, just checking you got this. Large Double, Private Shower, 14 Kingsway House, Milton Road, tomorrow, 9am to 12pm. Can you make it? A yes or no is all we need.When they reply on WhatsApp the agent reads it and this moves on by itself: yes, no, or a different time. A no goes back and finds someone else; anything unclear waits for you. If they ring the office rather than replying, tick it here.
Tenant given the confirmed time
Work completed
EmergencyurgentLena FischerStudio Room, Ensuite + Kitchenette · 8 Eddington AvenueWith staff now
I can smell gas in the kitchen and I'm a bit worried.11 Aug, 15:45
Tenant reported itMessage received on WhatsApp.
Tenant told we have itReplied on WhatsApp straight away.Hi Lena, thanks for telling us. I'm treating this as urgent and a member of our team is being alerted right now, not later. Someone will be in touch with you very shortly.
Passed to a person immediatelyPassed to a member of staff. Nothing scheduled, nobody booked.
Handled by staff
Moving outLena FischerStudio Room, Ensuite + Kitchenette · 8 Eddington AvenueNeeds your approval
I want to give notice, I'll be moving out at the end of next month.11 Aug, 14:17
Tenant gave noticeMessage received on WhatsApp.
Notice logged against the tenancyRead as moving out and logged against Studio Room, Ensuite + Kitchenette.
Tenant told we have itReplied on WhatsApp straight away.Hi Lena, thanks for letting us know. I've logged your notice and I'm checking the dates against your agreement. Someone will confirm the details with you shortly.
Notice period checkedRent day is the 1th. One month's notice expiring at the end of a rental period puts the last day at 01 October 2026, which is 51 days from today.
Confirm the notice to the tenantConfirms a leaving date in writing.
Check-out inspection proposed
Tenant given the check-out time
Keys returned and deposit started
These go out when you approve
To Lena Fischer
Hi Lena, that's your notice acknowledged in writing. Based on your agreement, your tenancy ends on 01 October 2026, which is 51 days from today. We'll be in touch to arrange the check-out inspection and the return of your deposit.
ComplaintPriya RamanTop Floor Ensuite Studio · 14 Kingsway House, Milton RoadWith the team
The people upstairs had music on until 2am again.11 Aug, 15:28
Tenant askedMessage received on WhatsApp.
CategorisedRead as complaint and logged against Top Floor Ensuite Studio.
Tenant told we have itReplied on WhatsApp straight away.Hi Priya, thanks for getting in touch about the noise. I've logged it and passed it to a member of the team, who will come back to you.
Passed to a personPassed to a member of staff. Nothing scheduled, nobody booked.
The front door lock is sticking, I had to force it this morning.11 Aug, 15:00
Tenant reported itMessage received on WhatsApp.
Categorised and job openedRead as maintenance: locksmith work, normal priority. Job #3 opened against Large Double, Private Shower, 14 Kingsway House, Milton Road.
Tenant told we have itReplied on WhatsApp straight away.Hi Tom, thanks for reporting the lock. I've logged it and I'm looking for a locksmith to attend. I'll confirm a time with you shortly.
Contractor identifiedCambridge Lock & Key: best rated, 4.6/5, £70 callout. First free in their diary is tomorrow, 1pm to 4pm.
Book the appointmentstaffApproved. Cambridge Lock & Key booked for tomorrow, 1pm to 4pm at £70.
Contractor sent the detailsSent the job to Cambridge Lock & Key.Hi Cambridge Lock & Key, job from Sagoos. The front door lock is sticking, I had to force it this morning.
Address: Large Double, Private Shower, 14 Kingsway House, Milton Road, CB4 1UY.
Proposed: tomorrow, 1pm to 4pm.
The tenant is expecting you and will let you in.
Can you make that? Just reply here either way.
Tenant told it is being arrangedTold Tom Okafor it is being arranged.Hi Tom, good news, Cambridge Lock & Key are attending. I've asked them for tomorrow, 1pm to 4pm and I'll confirm as soon as they come back to me.
Contractor confirms the slotcontractorCambridge Lock & Key confirmed tomorrow, 1pm to 4pm.
Tenant given the confirmed timeConfirmed the time to Tom Okafor.Hi Tom, that's now confirmed: Cambridge Lock & Key will attend tomorrow, 1pm to 4pm. Please make sure someone can let them in, and tell us if that time stops working for you.